Imagine you’re out of the office when a potential lead calls back the number from your latest campaign.
With Inbound Calling, that call goes straight to your mobile app, allowing you to respond immediately and keep the conversation going. This means you can close deals faster and keep your clients happy, no matter where you are.
Up next, we’ll take a look at the set up process.
Get Started with 14-Day FREE TrialHow to Set Up Inbound Calling
Setting up Inbound Calling in HighLevel is simple. Here’s how you can get started:
Step 1: Assign a Phone Number to Your User
- Navigate to Settings: In your HighLevel dashboard, go to ‘Settings’.
- Select My Staff: Click on ‘My Staff’ and find your user profile.
- Edit Your Profile: Click ‘Edit’ on your profile.
- Call and Voicemail Settings: Expand this section and choose an inbound Twilio number.
- Forward Calls: Check the box to forward calls to the mobile app and hit ‘Save’.
- Now, you’re set to receive inbound calls on your mobile app.
Step 2: Understand Inbound Call Routing
With Inbound Call Routing, you have three main options to choose where your calls are connected to:
- Lead Assigned to User: Calls go to your mobile app if you have a Twilio number.
- No Twilio Number: Calls are forwarded to your forwarding number.
- No Assigned Lead: Calls go to the forwarding number or the company number if no forwarding number is set.
Now, update these settings to ensure smooth call routing:
- User Phone: Update under ‘Settings > My Staff > Team Management’.
- Forwarding Number: Set under ‘Settings > Phone Numbers > Edit’.
- Company Phone: Check under ‘Settings > Business Info > Company Data’.
Step 3: Get a Twilio Number
Purchase a Twilio number within your sub-account and assign it to a user. This ensures all calls to this number are routed to your mobile app.
How It Works
When a prospect or client calls your Twilio number, your mobile app will notify you instantly. You can then pick up the call directly from your phone. This feature ensures you’re always reachable, enhancing your responsiveness and improving your customer service.
Get Started with 14-Day FREE TrialStay Connected Anywhere, Anytime with HighLevel
HighLevel’s Inbound Calling feature keeps you connected with your leads and clients no matter where you are. This simple yet powerful tool ensures you never miss an important call.
With the right setup, you can manage your business on the go, maintain seamless communication, and maximize your productivity.
Ready to get started? HighLevel offers a free 14-day trial to experience all the benefits firsthand.
Get Started with 14-Day FREE Trial
