Let’s paint a picture: a potential customer has a need, so they go to Google and look for a service/product that seems like a good fit. Good news: that’s you!
So, they call you up. And… no answer!
What do you think happens next? It’s simple, they’ll just go to the next best option.
And this actually happens more than you think. In fact, 62% of calls made to small businesses are left unanswered! Pretty crazy, right?
Thankfully, there’s a neat feature in HighLevel that takes care of that and, up next, you’ll learn all about it!
Get Started with 14-Day FREE TrialWhy the Missed Call Text Back Feature Matters
That’s a staggering amount of lost revenue simply because a call went unanswered.
With the Missed Call Text Back feature, HighLevel helps you capture these leads even when you can’t pick up the phone.
Here’s why this feature is a game-changer:
- Instant Response: Every time a call is missed, an automatic text message is sent to the caller. This message can say something like, “Hey, sorry we missed your call! How can we help?” This immediate response reassures the caller that their inquiry is important.
- Customizable Messages: You can tailor the text message to fit your brand’s voice and the specific needs of your customers. Use custom values to make each message feel personal and relevant.
- Increase Customer Retention: By promptly addressing missed calls, you show potential clients that you value their time and business, which increases the likelihood of retaining their interest and turning them into loyal customers.
- Recover Lost Business: Think about the revenue lost when more than half of calls go unanswered. With this feature, you can start recovering that lost business immediately.
How to Set Up the Missed Call Text Back Feature
Setting up the Missed Call Text Back feature in HighLevel is straightforward and can be done in just a few steps. Here’s how:
- Navigate to Settings: In your HighLevel sub-account, go to the bottom of the left-hand column and click on “Settings.”
- Find Business Profile: Ensure you’re in the “Business Profile” section. This is where you’ll configure the Missed Call Text Back feature.
- Enable the Feature: Scroll down to the right-hand side until you see the Missed Call Text Back option. It should be enabled by default.
- Customize Your Message: Here, you can edit the text message that will be sent out when a call is missed. Use custom values to personalize the message. For example, “Hey [Customer Name], sorry we missed your call! How can we assist you today?”
- Test the Feature: To ensure everything is working correctly, enter a phone number and call it yourself. Hang up after it rings once, and you should receive the custom text message a few seconds later.
Congratulations! You’ve now set up a powerful tool to help your business and clients recover lost opportunities.
Recover Lost Revenue with HighLevel!
Pretty useful, right?
If you’re still not 100% sure about taking the plunge with HighLevel, why not give it a try without any risk?
Sign up for a 14-day free trial and see for yourself how this feature can transform your business.
Ready to get started? Click here to start your FREE 14-day trial today!
Get Started with 14-Day FREE Trial
