Two way Gmail sync allows users to integrate their Gmail account with the CRM and enables the synchronization of emails between the two platforms. This integration creates a connection between the platforms when the first email is sent from the CRM, and all subsequent emails in the thread will be synced between both platforms.
💥 Users can connect their personal or workspace Gmail accounts and Sync Outgoing & Incoming emails between the CRM and Gmail accounts.
💥 Users can use their personal or workspace email accounts to send, receive & track emails.
💥 The sync will be established between both platforms when an email thread is initiated from the CRM (first outbound message). All the subsequent emails in the thread will be in sync between both platforms.
Note: This feature is a user-level setting and does not impact other users in the sub-account.