At HighLevel, we’re committed to providing you with the best tools and features to enhance your conversational experiences. We understand that the effectiveness of your chatbot’s responses is crucial, and we’re excited to introduce a powerful enhancement that puts you in the driver’s seat. With our latest update to Conversation AI, you now have the ability to fine-tune your bot’s responses and provide valuable feedback.
A Comprehensive Feedback Loop
Our goal with this latest app enhancement is to empower you with more control over your bot’s responses and improve the overall conversational experience. We’ve implemented a comprehensive feedback loop that seamlessly integrates with two key areas: the Auto-reply mode (currently in private beta) and the Bot trial chat box.
Bot Trial Tab in Conversation AI Settings
Thumbs Up for Correct Responses: In the Bot Trial Page, you’ll now discover “thumbs up” and “thumbs down” icons next to each bot response. By clicking the “thumbs up” icon, you can provide positive feedback, indicating that the bot’s response is correct and on point.
Thumbs Down for Improvements: Selecting the “thumbs down” icon opens a pop-up window where you can edit both the question and the answer provided by the bot. This empowers you to make corrections or improvements to either the question or answer.
After making the necessary edits, simply click “Train Bot.” This action not only enhances the specific Q&A pair but also contributes to the bot’s FAQ database. It’s all about customizing bot responses to ensure they are accurate and contextually relevant.
Conversation Page for Auto-Pilot’s Private-Beta Customers
The Conversation Page now mirrors the functionality of the Bot Trial Page, extending the ability to provide feedback and make corrections to users who are part of Auto-Pilot’s private beta.
Empowering Feedback: Utilize the “thumbs up” and “thumbs down” icons to provide feedback or make corrections as needed, ensuring that the bot’s responses align perfectly with your expectations.
Contact Details Page for Auto-Pilot’s Private-Beta Customers
Consistency is key, and that’s why the Contact Details Page in Auto-Pilot’s private-beta also follows the same feedback mechanism. Here, you can use the “thumbs up” and “thumbs down” icons to provide feedback or make corrections as needed.
With this comprehensive feedback loop and correction process seamlessly integrated across different sections of our platform, we’re making it easier than ever for you to fine-tune your bot’s responses.
The Benefits
This enhancement brings a host of benefits to the table:
Improved Bot Responses: You now have an active role in refining your bot’s responses. This leads to more accurate and contextually relevant interactions with your audience.
Effortless Training: The “Train Bot” feature simplifies the process of updating the bot’s knowledge base. It learns from your feedback, ensuring that future interactions are even more precise and tailored to your needs.
At HighLevel, we’re excited about this update because it empowers our valued users to take your bot’s performance to the next level. Your feedback is invaluable, and we’re thrilled to offer you the tools you need to continue to create conversational experiences that help set you and your services apart from the rest.
Ready to fine-tune your bot’s responses and enhance your conversational game? Dive into the updated Conversation AI and start refining your bot’s interactions today!
